Enterprise automation for Mobile field service and billing management

Leading manufacture was looking forward to automate the Mobile field service and billing management process. Through life support of deployed systems is key aspect for the Customer satisfaction and business growth.

In view of remote field servicing, matching the right skills and resolving complaint with first time right was key goal of the project.

site servicing platform

Key Challenges

  • Field servicing and Billing process was touching across different departments in the enterprises.
  • Integration with the enterprise systems.
  • Tracking the Job progress and geo-location data of Service Person.
  • Build a platform that’s more interactive and easy to extend.

Ready for process automation?

The Solution

Patterns7 service oriented architecture approach helped to build multi-channel platform that efficiently address challenges in Field Service management and billing process.

  • Based on the middle layer expertise, build a platform that’s secure, performance effective and scalable.
  • Multi channel platform that supports Web and Mobile front ends
  • 3rd Party API integration of enterprise systems based on SOA/Restful API.
  • Analytics dashboard for clients data insights.
  • Platform that’s open for possibilities and can be extended for the different processes.

Benefits of Mobile field service and billing management platform

Solution that cross boundaries!! Workflow automation by leveraging existing capabilities.

Empower Service Person with right information and track the Job call progress.

Improved productivity through online expense bill submission and approval.

Analytics dashboard with data insights to monitor Job progress and Customer satisfaction.