Field Service РComplaint resolution to invoicing 

Leading manufacture was looking forward to automate the Complaint resolution to invoicing process. Through life support of deployed product is key aspect for the Customer satisfaction.

In view of remote field servicing, matching the right skills and resolving complaint with first time right was key goal of the project. 

 

Key Challenges

  • Complaint resolution to Invoicing process was touching across different verticals in the enterprises.
  • Tracking the Job progress and geo-location data of Service Person.
  • Build a platform that’s easy to extend.

Ready for process automation?

The Solution

Patterns7 service oriented architecture approach helped to build multi-channel platform.

  • Based on the middle layer expertise, build a platform that’s secure, performance effective and scalable.
  • Multi channel platform that supports Web and Mobile front ends
  • 3rd Party API integration of enterprise systems based on SOA/Restful API.
  • Analytics dashboard for clients data insights.

Benefits

Solution that cross boundaries!! Workflow automation by leveraging existing capabilities.

Empower Service Person with right information and track the Job call progress.

Improved productivity through online expense bill submission and approval.

Analytics dashboard with data insights to monitor Job progress and Customer satisfaction.

Request for services

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